| About Us | Commercial Glazing Contracting | 24hr. Emergency Service | Property Management Contracts |
Frequently Asked Questions - Emergency Service
| Q: | Why should I use City Window & Glass ? |
| A: | * We have been in the commercial glazing business for 50 years. * We offer reliable 24 hour emergency service, 7 days per week, including holidays. * Free estimates. * No job too big or too small, we do them all. * Our inventory is the best anywhere. * You can deal directly with the company that performs the work. * Aggressive pricing that fits corporate needs. * Radio dispatched trucks for quick response times. |
| Q: | What type of services does City Window & Glass offer? |
| A: | Emergency board-up service, Glass Replacement, mirrors, showcase repair, bulletproof partitions, Door Repairs, locks, panic devices, Storefronts/New Doors, steel fire doors. |
| Q: | What do I do in the event of an emergency? |
| A: | In an emergency, secure the area and immediately call City Window & Glass -24 hours per day, 7 days per week. Provide your store name, complete address, nature of the problem, and a phone number where you can be reached. A technician will be dispatched to your location promptly |
| Q: | What type of response time can I expect in an emergency? |
| A: | At City Window & Glass , we pride ourselves on our rapid response policy. A City Window & Glass representative will contact you immediately to make an assessment of the problem in order to dispatch the technician best suited to your needs. In most cases, a City Window & Glass technician can be on site within one hour. Our trained technician will contact the store personnel to assure them that he is on the way! |
| Q: | How do we determine what is an emergency and what is a non-emergency situation? |
| A: | Emergency service is warranted when a store location cannot be secured or the situation provides an immediate public safety hazard. In many cases, we are often able to reduce your costs by first speaking directly with a store manager prior to dispatching a technician in order to determine whether the situation is a "true" emergency. |
| Q: | What should I do in the event of a broken glass or other condition that appears dangerous to the public? |
| A: | In the event of a condition which appears dangerous to the public or your employees, please secures the area to restrict access and call City Window & Glass immediately. |
| Q: | What is the pricing schedule for glass replacements? |
| A: | A City Window & Glass representative would be more than happy to meet with you to make an assessment of your glass and door control needs in order to customize a price schedule designed with your company's best interests in mind. |
